Help Desk Support Specialist with Security Clearance
Company: DecisionPoint Corporation
Location: Sierra Vista
Posted on: April 28, 2024
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Job Description:
Overview DecisionPoint Corporation is seeking a Help Desk
Support Technician to help provide Information Technology (IT)
services supporting the United States Army Network Enterprise
Technology Command (NETCOM)Contractor support will primarily be
required in the NETCOM Headquarters, subcommand organizations and
other NETCOM supported locations, globallyThe program involves IT
support to NETCOM and NETCOM-supported organizations for Department
of Defense Information Network (DODIN) hardware, software, data,
applications, tools, and systems used by the ArmyOrganizations
supported include the NETCOM Assistant Chief of Staff, G-6 with
business operations, Cybersecurity, Knowledge Management
Integration (KMI), Army Enterprise Service Ownership/Development,
Capability Management, and Content Management requirementsThis
position is onsite in FtHuachucaDuties & Responsibilities--- Help
Desk Support in support of the NETCOM G6 effort, focused on
Information Management Office (IMO) duties.--- You will provide
oversight to the Help Desk Support Team and provide support as
needed for customer service for problem resolution regarding
desktop applications that are currently being used/in
development/or future requirements that are part of the NETCOM
environment.--- Excellent customer service skills are a must, along
with verbal and written skills.--- You will quality check all
provided inputs to the book of knowledge for each application upon
resolution of issues.--- Must be able to work in a collaborative
team environmentQualifications--- Active Secret Clearance
Required--- High School Diploma with minimum of 2 years relevant
help desk support experience required--- Security+ Certification
required--- Knowledge of the following systems:--- Ticketing
Systems--- Microsoft Applications including MS Teams--- Active
Directory Our Equal Employment Opportunity Policy--- EEO and
Affirmative Action Policy: DecisionPoint Corporation is an Equal
Employment Opportunity and Affirmative Action employerIt is the
policy of DecisionPoint Corporation to provide equal employment
opportunity in accordance with all applicable Equal Employment
Opportunity/Affirmative Action laws, directives and regulations to
all employees and qualified applicants without regard to race,
ethnicity, color, religion, national origin, sex, age, disability
status, pregnancy, sexual orientation, gender identity, genetic
information, protected veteran status, or any other protected
status under Federal, State or Local laws.--- Pay Transparency
Policy: In accordance with Presidential Executive Order 13665,
DecisionPoint Corporation will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicantHowever, employees who have access to
the compensation information of other employees or applicants as a
part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information.--- Authorization to
Share Resume and Personal Information: By expressing your interest
and submitting your resume for this position, you authorize
DecisionPoint Corporation to share your resume, as well as personal
information included on the resume, with its subsidiaries,
affiliates and teaming partners for the purpose of considering you
for this position and other available positions requiring
comparable skills, education and experienceShould DecisionPoint
Corporationor its affiliates and teaming partners wish to initiate
pre-employment discussions, you will be asked to complete an
employment application and related employment documents.
Keywords: DecisionPoint Corporation, Sierra Vista , Help Desk Support Specialist with Security Clearance, Other , Sierra Vista, Arizona
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